How to use Amagi
Questions & answers
Frequent
How to become agent?
Please kindly pass the face authentication first and then send message to 'Agency Application' in 'Help' then our specialist would help you for the agent application process.
Why can't the 'Points to be confirmed' be withdrawn?
The system will check the security of the source of 'Points to be confirmed'. It is expected that hosts can withdraw these points after 3 days.
I didn't receive salary after making withdrawal. What should I do?
1) If your withdrawal order is under review or paying, please kindly e patient to wait. Your withdrawal request will be handled within 24 - 48 hours. 2) If your withdrawal order showed successful but you did not receive the salary, please send message to 'Help' then our related staff will check your issue further.
I didn't receive coins after topping up. What should I do?
Please kindly send your payment voucher to us through 'Help', and then our related staff will handle it for you as soon as possible.
How to quit agency
Please kindly send the quiting agency application in 'My agent' then wait your agent's approval. If your agent agree that you leave the agency, you will be removed from the agency automatically
Как вывести заработок?
Профиль → ☰ → «Кошелёк и выводы» → «Вывести». Сначала добавьте способ выплаты в «Изменить платёжные аккаунты» — сотрудники проверят его, после этого можно подать заявку. Вывод доступен только совершеннолетним и от минимальной суммы, которая показана на экране. Одновременно может быть только одна заявка, для подтверждения может прийти код на почту. Бонусный доход вывести нельзя — его можно только обменять на бонусные монеты.
Livestream
How can I get a higher hourly reward for live streaming?
You could fo click on 'Reward' -> 'Live' -> <Level up rules> and check details fo it.
Как начать эфир и кто может вести эфиры?
Нажмите «+» внизу экрана → «Начать эфир». Вести эфиры могут пользователи, которые набрали нужное число подписчиков — если их пока не хватает, приложение покажет, сколько нужно и сколько у вас сейчас. Также нужно указать дату рождения в профиле, подходить по возрасту и не иметь блокировок. Подписки от ботов не учитываются. Администрация может открыть эфиры вручную. Для батлов и эфиров с гостями порог может быть выше.
Recharge
How to exchange Coins to Diamonds?
Click arrow on the right of diamond then stroke the button to put how many coins you want to exchange then click 'Exchange'
Report
The user has violated the rules, why is my report not processed?
Thank you for your report. We need to ID of the reported user and evidence (such as screenshots) that can prove the truth of your report before we can follow up the investigation and deal with it
Как заблокировать пользователя?
Откройте профиль пользователя, нажмите «⋯» → «Заблокировать» и подтвердите. Заблокировать можно и из чата. Заблокированный не сможет писать вам, звонить, подписываться, дарить подарки и комментировать ваши публикации. Список заблокированных и разблокировка — «Настройки» → «Чёрный список».
Account
How to log in in my account if i forget my log in method?
If you lost the login method and password for your account, please submit your request to 'Account and Security' in 'Help' then our related staff will help further.
How to change my gender
After you pass face authentication, submit the request to modify your gender to the customer service through 'Feedback and Help', and it will be processed for you immediately after receiving it.
Можно ли изменить или удалить отправленное сообщение?
Нажмите на сообщение в личном чате и удерживайте. «Изменить» — текстовое сообщение можно исправить в течение 15 минут и не больше 5 раз, собеседник увидит отметку «Изменено». «Отменить отправку» — в течение 2 минут сообщение (текст, фото, голосовое) исчезнет у обоих. «Удалить у меня» — сообщение пропадёт только у вас. Там же можно ответить на сообщение или поставить реакцию.
Сколько стоят звонки?
Цену минуты звонка задаёт человек, которому вы звоните: перед звонком приложение покажет цену или что звонок бесплатный. Монеты списываются за каждую начатую минуту после соединения; если соединение не установилось, ничего не списывается. Когда монеты закончатся, звонок завершится. Свои условия — «Настройки» → «Звонки»: можно сделать звонки к себе бесплатными или назначить цену в разрешённых пределах. За оплаченные минуты вы получаете алмазы.
Как удалить аккаунт?
«Настройки» → «Аккаунт и безопасность» → «Удалить аккаунт», затем введите свой ID для подтверждения. Аккаунт сразу скроется, и вы выйдете на всех устройствах. В течение 30 дней его можно восстановить: войдите снова и нажмите «Восстановить». Через 30 дней аккаунт удаляется навсегда, неистраченные монеты и алмазы сгорают. Пока заявка на вывод в обработке, удалить аккаунт нельзя — сначала выведите алмазы.
This is the complete guide to Amagi, from installing the app to withdrawing money. Everything is explained step by step: what to tap and what you will see. Button names are in bold. Look for exactly the same names in the app. On the left is the table of contents: tap a section to jump straight to it.
If something doesn't work, there is a "Help and support" section at the bottom. We answer everyone.
1. Installing and signing in for the first time
How to install
- On iPhone, open the App Store. On Android, open Google Play.
- Type Amagi in the search.
- Tap Install and wait for the download to finish.
- Open Amagi from your phone's home screen.
How to sign in
- Tick the box to accept the Terms of Use and the Privacy Policy. Without the tick, the sign-in buttons don't work.
- Choose the way that suits you: Connect with Google works on iPhone and Android; Sign in with Apple works on iPhone only; More Login Methods → phone icon → enter your number → you get an SMS with a code → enter the code.
- If this is your first time, Amagi creates an account for you. You don't need to register separately.
Tip: always sign in the same way. If you signed in with Google, sign in with Google next time too. Otherwise a new, empty account will open.
Fill in your profile
After your first sign-in, the app asks you to fill in your profile. All fields are required:
- Photo: tap the circle and choose a photo from your gallery or take a new one.
- Name: how other people will see you.
- Gender and Country: choose carefully, because later they cannot be changed.
- Date of birth: you enter it only once. Only support can correct it.
- A few words in Self presentation.
- Tap Submit.
You can use Amagi from the age of 16. If your date of birth shows you are younger, the app will not let you continue.
First steps after signing in
Amagi shows a few short screens (you can skip them with Skip):
- Have an invite code? If a friend gave you a code, enter it and tap Apply. You can do this only now. You can't enter a code later.
- What do you like? Pick the topics you are interested in. This makes your feed more interesting right away.
- Popular creators: tap Follow on the ones you like.
- Tap Start watching.
2. How the app works
There are five buttons at the bottom of the screen. They take you to every section:
| Button | What's there |
|---|---|
| Home | Feed of videos and posts |
| Live | Live streams, PK battles and audio rooms happening right now |
| + (Create) | Record a video, post a photo, text or story, or go live |
| Inbox | Messages and notifications |
| Profile | Your page, wallet, settings, help |
Tip: tap the tab you are already on once more, and the screen scrolls to the top and refreshes.
Profile menu
Almost everything important is in the profile menu. To open it:
- Tap Profile at the bottom.
- Tap the ≡ icon (three lines) in the top right corner.
The menu has: Settings, Coins · top up, Wallet and withdrawals, Ads cabinet, Check in, Invite friends, AMAGI Status, Your interests, Shop, My shop, Who viewed me, Host center, My statistics, Help Center, Feedback and Contact us.
In this guide, a path through the menu looks like this: Profile → ≡ → Settings.
3. Your profile
How to edit your profile
- Profile → Edit profile.
- You can change: your photo, Username, Self presentation and interests.
- Gender and Country are marked [Can not be modified]. Your date of birth can't be changed after you enter it the first time either.
What your profile shows
Tabs under the profile header: your videos (Reels), Reposts, Liked, Posts, Saved and Gifts. Only you can see Saved.
Private account
Want only your followers to see your posts?
- Profile → ≡ → Settings → Private account.
- Turn on the switch.
- Now new people send you a follow request. You will see them in Follow requests and tap Accept or Decline.
There you can also hide that you are Online and Hide liked posts.
If you make your account public again, all pending requests are accepted automatically.
Who viewed your profile
Profile → ≡ → Who viewed me. The My visitors tab shows who visited you. Who I have visited shows whose profiles you visited.
How to share your profile
Profile → Share → choose where to send the link (messenger, social network, copy link).
Level, ranking and statuses
Profile → ≡ → AMAGI Status. Here you'll find your Level, Ranking, VIP, MVP, My Guardians, Fan club and Amagi Teams. Your level grows when you watch live streams, send gifts and go live yourself.
4. Feed: watching videos and posts
How to watch
- Open Home.
- At the top, choose a feed: Friends: posts from your friends; Following: posts from people you follow; For you: a selection made just for you; Posts: photo and text posts.
- Swipe up to go to the next video.
What you can do with a video
- Like: tap the heart or double-tap the video.
- Comment: the speech bubble icon. In a comment you can mention someone with @name and add a #hashtag.
- Repost: share the video on your profile, with your own caption if you like. To undo it, tap Remove repost.
- Save: the video goes to the Saved tab.
- Share: send the link to friends.
- Gift: support the creator with a gift (see section 10).
How to make the feed your own
If you don't like a video, open the ⋯ menu on it:
- Show less like this: you will see fewer similar videos;
- Not interested;
- Hide videos from …: stop showing this creator;
- Why am I seeing this?: find out why the video is in your feed.
All feed settings are in Profile → ≡ → Your interests. There you can remove topics, bring back hidden creators (Show again) and tap Refresh For You to start your selection from scratch.
Search
On Home, tap the magnifying glass icon at the top. Search for people by name or ID, videos and hashtags.
5. Posting: videos, photos, text, stories
How to post a video, photo or text
- Tap + at the bottom in the middle.
- Choose Video, Photo or Text.
- Record something new or choose from your gallery.
- For a video you can Trim it and choose a Cover (a frame from the video or a picture from your gallery).
- Write a caption. Add hashtags (#music, #dance) so people who like this can find your video. Mention people with @.
- Choose Who can see: Everyone, Followers or Only me.
- Tap Publish.
More post settings:
- Fans only: only members of your fan club will see it;
- Adults only (18+): minors will not see the post;
- Paid post: people unlock it with coins. You can sell paid posts from the age of 18.
Stories
A story is visible for 24 hours, then it disappears by itself.
- Tap + → Story.
- Choose Image, Text or Video (videos up to 60 seconds).
- Tap Publish.
Your friends' stories are shown at the top of Inbox. You can reply to a story, and the reply goes to the author's messages.
How to delete your post
Open the post → ⋯ → Delete.
6. Live streams
How to watch a live stream
- Tap Live at the bottom.
- At the top, choose: All, Lives, PK battle or Audio room.
- Tap a stream card, and you're in.
In a live stream you can:
- write in the chat (the field at the bottom);
- send likes by tapping the screen;
- Send a gift: the gift icon at the bottom (see section 10);
- follow the host;
- Ask to join: the host sees your request and taps Accept or Decline. If they accept, people in the stream will see and hear you;
- report it: ⋯ → Report this Live.
At the top of Live there is the Stream schedule (who goes live and when) and the Leaderboard.
How to start your own live stream
To go live, you need to:
- be older than 16;
- have enough followers. If you don't have enough yet, the app shows how many more you need and an Invite followers button;
- not have a live-streaming ban for breaking the rules.
How to start:
- Tap + → Go live.
- Choose Video Stream or Audio Stream.
- For a video stream, choose Guests on LIVE: Solo (just you) or 4, 6 or 9 guest seats. For an audio stream, choose the Number of seats: 8, 12 or 16.
- Write a title, choose Stream tags, and turn on face enhancement (Beauty) if you like.
- Tap Go live.
What you can do during a live stream
- Goal: set a goal, for example "1000 gifts". Viewers will see a progress bar.
- Quiz: ask a question, and viewers answer.
- Products in the stream: show products from your shop.
- Layout: how guests are arranged on screen: Grid, Host + 2, Host + panel.
- Switching between video and audio.
Private and paid live streams
- Private Live: turn on the switch before you start. To get in, a viewer sends a gift.
- Ticketed live stream: Live → Stream schedule → Announce. Choose a date (no more than 14 days ahead) and the Ticket price (leave it empty to make it free). Followers get a reminder 10 minutes before the start. If you don't start the stream within 60 minutes after the scheduled time, viewers get their coins back.
Moderators and order in your stream
Choose helpers who keep order:
- Profile → ≡ → Host center → Moderators → Add moderator.
- Choose what the moderator can do: chat, guests and seats, microphones and cameras, access, layout.
Tap a person in the stream to: Turn off microphone, turn off the camera, Remove from guests, Remove from LIVE or Block.
7. PK battles
A PK battle is a contest between two live streams. Viewers vote with gifts and likes. The side with more points wins.
How to start a battle
- Start your live stream (section 6).
- Tap PK battle.
- Choose a format: 1v1 PK: against one host; 2 vs 2: you and a partner against two hosts; System match → Start search: the app finds an opponent for you; Invitation Mode: find an opponent by name or ID and tap Invite.
- The opponent must accept the invitation within 60 seconds. Then tap Start.
How a battle goes
- A round lasts 300 seconds.
- Every gift gives points to the side it was sent to. Likes give points too (1 per like, no more than 500 per round).
- At the end you see: Winner: … or Draw.
Guests in a battle
Each host can invite their own guests into the battle (Invite a guest). The opponent's guests are labelled Opponent's guest.
How to finish
- Leave the battle: only you leave.
- End the battle: the battle ends for both sides.
- One more round: offer a rematch (in a 1v1 battle). The opponent taps Accept or Decline.
8. Video and voice calls
How to call
- Open a chat with the person (Inbox → the chat you need, or their profile → Message).
- Tap the phone icon at the top.
- Choose Video call or Voice call. The price per minute is shown next to it (or Free).
How much a call costs
- The price is set by the person who is being called. By default a video call costs 120 coins per minute and a voice call 60.
- Coins are charged only when both of you are connected. If nobody answers, you pay nothing.
- If you are running out of coins, you will see a warning, and then the call ends.
- Paid calls are available from the age of 16.
How to set your own price for calls
- Profile → ≡ → Settings → Calls.
- Turn on Paid calls to me.
- Enter the Video call price and the Voice call price (from 10 to 5000 coins per minute).
You get diamonds for paid minutes.
How to turn off calls
Profile → ≡ → Settings → Notifications → turn off Accept voice and video calls. People you have blocked can't call you.
9. Messages
How to message someone
- Open the person's profile → Message. Or Inbox → the chat you need.
- Type your text and tap send.
You can send: text, GIF, photos, voice messages (press and hold the microphone: Press to talk).
Useful chat features
- Edit message: press and hold your message → edit. You can do this within 15 minutes. The message is then marked Edited.
- Translate: tap a message in another language → Translate. To go back, tap Show original.
- Status marks: Sent, Delivered, Read.
Who can message you
To protect teenagers, adults (18+) and people under 18 can message and call each other only if they are Friends (both have added each other). More in section 13.
Chat menu
In a chat, tap ⋯: Add into blacklist, Clear chat history or Report.
10. Coins, gifts and diamonds
What is what
- Coins: you buy them to send gifts, make calls, buy VIP and unlock paid content.
- Gifts: animated gifts in live streams, battles, calls and under videos. You buy them with coins.
- Diamonds: the person who receives a gift gets them, 60% of the gift's value. Diamonds can be withdrawn as money.
How to buy coins in the app
- Profile → ≡ → Coins · top up.
- Choose a package.
- Confirm the purchase in the App Store or Google Play.
- The coins appear in your balance within a few seconds.
How to buy coins on the website
On the website you can pay by card, Apple Pay or Google Pay, and top up any account, for example a friend's. The packages and prices are the same as in the app.
- Open https://amagi.social/topup/.
- Choose a package and tap Buy.
- Enter the profile ID (the number under the name in the profile) or the username, tap Find and check that the right person was found.
- Enter your card details or tap Apple Pay / Google Pay and confirm the payment.
- The coins arrive in the account right after payment.
Free coins
- Profile → ≡ → Check in: come back every day and get a reward. The longer your streak, the bigger the reward.
- Watching ads: 5 coins per video, up to 10 times a day.
- Rewards for posting.
Important: bonus (free) coins cannot be withdrawn, and diamonds from gifts bought with bonus coins cannot be withdrawn either. Bonus coins are spent first.
How to send a gift
- In a live stream, battle, call or under a video, tap the gift icon.
- Choose a gift (its price in coins is shown on it).
- Tap Send.
VIP, guardians, fan club
- VIP: special badges and features. Profile → ≡ → AMAGI Status → VIP. You buy it with coins for 1, 3, 6 or 12 months.
- Guardians: support your favourite creator with a lasting guardian status: silver, gold or royal.
- Fan club: join a creator's fan club for 100 coins for 30 days (the creator can set their own price).
11. Earning and withdrawing money
In Amagi you can earn from gifts in live streams and battles, paid calls, private streams and tickets, your fan club, paid posts and your shop. Details are on the Earning on Amagi page and in the Creator guide.
What diamonds are worth
10000 diamonds = $50. The minimum withdrawal amount is shown on the withdrawal screen.
How to withdraw money
You can withdraw money from the age of 18. You can collect diamonds from 16.
- Profile → ≡ → Wallet and withdrawals.
- First add a payout account (PayPal or USDT). Our team will check it. This is needed once, and again after every change of payout details. After you change your details, payouts are paused for 72 hours for your safety.
- Tap Withdraw and enter the amount.
- You will get a 6-digit code by email. Enter it within 10 minutes.
- Follow the status: Pending → In review → Approved → Processing → Paid.
If a request is rejected, it shows the reason. While a request is being reviewed, you can Cancel it, and the diamonds come back.
12. Amagi Teams, shop, ads, invitations
Amagi Teams
A team is a group of creators with a leader. The leader helps creators grow and gets a share from the platform, starting at 5%. The creators' own income does not go down.
- To find teams: Profile → ≡ → AMAGI Status → Amagi Teams.
- A team can have up to 200 members. After you leave a team, you can join another one after 7 days.
- More: Amagi Teams.
Your own shop
Profile → ≡ → My shop: create a shop and add products. You can sell from the age of 18. Purchases go into the Cart.
Promoting your video
- Profile → ≡ → Ads cabinet → Promote a video.
- Fill in the title, text, button, link, countries and languages.
- Set a budget in coins (at least 1000).
- Send it for review.
You can Pause, Resume or Stop an ad (unspent coins come back). More: Advertising on Amagi.
Invite friends
Profile → ≡ → Invite friends. Send your friend a link or a code. You get a reward when your friend makes a real purchase in Amagi.
13. Parental control: how to link your child
Parental control helps parents make sure their child uses Amagi safely: limit time, turn off messages and calls, and see what the child does in the app.
What you need
- The parent: their own Amagi account with a date of birth, showing you are 18 or older.
- The child: their own Amagi account on their own phone. The child must be under 18 (by the date of birth in the profile).
- Both phones at hand.
Step 1. The child gets a code (on the child's phone)
- Open Amagi on the child's phone.
- Tap Profile at the bottom.
- Tap ≡ in the top right corner.
- Tap Settings.
- Tap Parental control.
- Tap Get a code for my parent.
- 6 digits appear on the screen. This is the code.
The code works for 24 hours and can be used only once. If you tap the button again, the old code stops working.
Step 2. The parent enters the code (on the parent's phone)
- Open Amagi on your phone.
- Profile → ≡ → Settings → Parental control.
- Tap Enter your child's code.
- Enter the 6 digits shown on the child's phone.
- Tap Link.
- You will see Child linked. Done!
Entering the code is your consent as a parent. The status Consent given appears under the child's name.
If it didn't work:
- You see a message that only an adult with a date of birth in their profile can be a parent: check that your profile has a date of birth and that you are 18 or older.
- The code doesn't work: ask the child to tap Get a code for my parent again and enter the new code.
- The child already has another parent linked: that parent must withdraw consent first.
Step 3. Set the limits
On your phone: Profile → ≡ → Settings → Parental control → tap the child's name.
- Time per day: how many minutes a day the child can use Amagi: No limit, 30, 60, 90, 120 or 180 minutes. The usual setting is 60 minutes.
- Messages and calls: turn this off so the child can't send messages or make calls.
- Trusted contacts: people the child can always talk to, whatever their age (for example you, a grandmother, an older brother). Tap Add a trusted contact and enter a username or ID. Note: you can't remove a trusted contact in the app yet, so only add people you trust.
- Report for 7 days: see below.
What happens when time runs out
When the daily time is used up, the child sees a full-screen message Time is up for today: the time set by the parent has run out until tomorrow. This screen can't be closed. A new day starts at midnight Coordinated Universal Time (UTC).
Report on your child
Tap Report for 7 days. You will see:
- how many minutes a day the child spent in the app and what the limit is;
- how many posts, comments, messages sent, new contacts, calls, gifts sent and reports about the child there were.
The report has numbers only: the parent can't see message texts or the names of people the child talks to. This protects the child's privacy.
How to turn off parental control
Parental control → the child's name → Withdraw consent → confirm.
The status changes to Consent withdrawn. A child under 13 can't send messages or post without a parent's consent. To link again, the child gets a new code (step 1).
What children and teenagers can do
Amagi limits communication by age automatically:
| Age | Allowed | Not allowed |
|---|---|---|
| 16–17 | Go live, buy coins and send gifts, talk to people their own age | Withdraw money, sell paid posts and products (only from 18). Adults can message and call only if you are friends |
| 12–15 | Watch, post, talk to people their own age (12–17) | Go live, buy, talk to adults |
| 6–11 | Watch a feed for their age, post, talk to friends aged 6–11 | Live streams, battles, purchases, talking to older people |
Right now you can sign up for Amagi from the age of 16. Children under 13 need a parent's consent to talk to others and post.
How to delete a child's account
Write to privacy@amagi.social with the child's username and the phone number or email their account is linked to. We will check that you are the parent and delete the account. More: Rules for minors and parents.
14. Safety and privacy
How to block someone
Open their profile → ⋯ → Block. They won't be able to message you, call you or see your posts. Your list of blocked people: Profile → ≡ → Settings → Blacklist.
How to report
On a profile, video, comment, story, in a chat or a live stream, tap ⋯ → Report and choose a reason, for example Child safety, scam or insults. The person won't know who reported them.
If someone is in danger right now, call the emergency services in your country.
My violations and appeals
If your content was removed or your account was restricted:
- Profile → ≡ → Settings → My violations.
- Tap the violation to see the reason and how long it lasts.
- If you disagree, tap Appeal and explain why (at least 10 characters).
Privacy
Profile → ≡ → Settings → Privacy: the app's access to your camera, microphone and location, and whether others may repost your videos.
Sign-in and devices
Profile → ≡ → Settings → Account and security:
- Sign-in methods: link your phone, email, Google or Apple so you don't lose access.
- Devices: where you are signed in. Don't recognise a device? Tap Log out or Sign out of all other devices.
15. Settings
Profile → ≡ → Settings:
- Language: choose the app language or Follow system.
- Appearance: Automatic, Light or Dark.
- Notifications: choose what to be told about: likes, comments, followers, messages and calls, live streams, battles, gifts, earnings, news. Safety and payout notifications always arrive.
- Clear cache: if the app has become slow or takes up a lot of space.
- Version: the app version number (useful for support).
- Log out: sign out of your account.
16. How to delete your account
- Profile → ≡ → Settings → Account and security → Cancel account.
- Enter your ID and confirm.
- Your account is hidden right away. For 30 days you can restore it: just sign in and tap Restore.
- After 30 days the account is deleted forever. Your coins and diamonds will be lost.
You can't delete your account while you have an unfinished withdrawal request. Without the app, see Deleting your account.
17. Help and support
- Help Center: Profile → ≡ → Help Center: answers to common questions.
- Feedback: Profile → ≡ → Feedback → choose a topic → describe the problem, attach a screenshot → Submit. The answer comes to My feedback and to the Customer service chat in your Inbox.
- On the website: the contact form: https://amagi.social/support/. The answer comes by email.
- Email: support@amagi.social.
To help us help you faster, write your ID (the number under your name in the profile), what happened and when, and attach a screenshot. If your question is about a purchase, add the order number from the App Store or Google Play.
Never tell anyone your SMS code or password. Amagi support never asks for them.