Terms of Use

Last updated: October 31, 2026

Draft. This document has not yet been reviewed by a lawyer and must be checked before the public launch. Черновик: требует проверки юристом до публикации.

In short: these Terms are the contract between you and SviySoft for using Amagi. They explain who can use the Service, the rules for content, coins, gifts and payouts, how we moderate content and how you can complain about our decisions. Your statutory rights as a consumer are not limited by these Terms.

These Terms of Use (the "Terms") govern your use of the Amagi mobile app, the website amagi.social and all related services (together, the "Service") provided by SviySoft ("we", "us"; details in the Legal notice). By creating an account you agree to these Terms, the Privacy Policy and the Community Guidelines. If you do not agree, do not use the Service. Last updated: 2026-09-27.

1. Who can use Amagi

• You must be at least 16 years old, or older if the law of your country requires it. Our servers check the date of birth when it is first set; it can be corrected only by support.
• Additional rules apply to users under 18: messages and calls with adults only between friends; payouts, selling in shops and selling paid posts only from 18. See Rules for minors and parents.
• Purchases of coins, gifts, calls and other paid features are available from 16. Where the law of your country requires parental consent for a minor's purchases, you may buy only with that consent.
• Going live, PK battles and lives with guests require the eligibility shown in the app (for example a minimum number of followers and an account in good standing).
• If you use the Service on behalf of a company (for example as an advertiser, seller or agency), you confirm that you are authorised to accept these Terms on its behalf.
• You may not use the Service if we have banned you or if the law prohibits you from doing so.

2. Your account

• Sign in with a phone number, email, Google or Apple. Give accurate information and keep it up to date.
• You are responsible for activity in your account. Keep your sign-in details secret and tell us at once at support@amagi.social if you suspect unauthorised access.
• One person — one main account. Do not create accounts to evade a ban, manipulate ratings, collect bonuses or referral rewards, or impersonate other people, brands or Amagi staff.
• Accounts cannot be sold, rented or transferred.
• You can delete your account at any time in the app or as described in Delete your account. For 30 days you can restore it by signing in; after that the deletion is final. An account cannot be deleted while a payout request is open.

3. Your content

• You keep the rights to the content you post: videos, Reels, photos, stories, comments, messages, live streams and audio rooms.
• You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for technical purposes (for example compress, transcode, subtitle or translate), display and distribute your content in order to operate and improve the Service and to show it inside the Service and in our own promotion of the Service. We may let our service providers exercise this licence only to provide services to us. The licence ends when you delete the content or your account, except for copies that others have already shared, content we must keep by law or for an open dispute, and backups kept for a limited time.
• You confirm that you own your content or have the rights needed to post it, and that it does not violate the law, the rights of others or the Community Guidelines.
• If your content contains advertising, sponsorship or product placement for which you receive payment or other benefit, you must say so clearly in the content or its caption.

4. Live streams, audio rooms, calls and messages

• Live streams and audio rooms are public unless the host makes them private or paid. Viewers and participants are visible to the host and, where the interface shows it, to other participants.
• Do not record, screenshot for redistribution or rebroadcast other users' streams, calls or messages without their consent.
• Hosts are responsible for what happens in their stream, including guests they invite.
• Paid entry (tickets) and private streams are charged in coins at the price shown before you join.
• Video and voice calls with users who set a price are charged in coins per minute (currently 120 coins per minute for video and 60 for voice, unless the user set another price shown before the call). Billing is calculated by our servers; if your balance runs out, the call ends.
• We may end a stream or call that breaks the rules.
• Live recording. Public and paid live streams and audio rooms may be recorded automatically by our safety system — in full or from the moment of a report — to review reports, moderate content, protect children and resolve disputes. Recordings are not published or shared with other users; only authorised Amagi staff can access them, and public authorities upon a lawful request. Recordings are kept for a limited time (currently 24 hours) and then deleted automatically unless needed for an open report or dispute. We do not record calls or private messages. By starting a live, the host agrees to recording and lets their guests know.

5. Coins, bonus coins, gifts, diamonds and subscriptions

Coins are a virtual item. You can buy them in the app through Google Play or the App Store, and on the website through Stripe (cards, Apple Pay, Google Pay) or, where available, NOWPayments (cryptocurrency). You spend coins on gifts, paid streams, calls, fan clubs, VIP, paid posts, promotion, advertising and other features.

Bonus coins are coins you receive free of charge (for example for activity, promotions or rewards). They are spent like coins, but anything earned from them can never be withdrawn as money.

Diamonds are credited to creators when they receive gifts or paid coins (60% of the value, unless the app shows otherwise). Diamonds can be converted into coins or, if you are eligible, paid out (section 6).

For all virtual items:

• They are a limited, personal licence to use features of the Service. They are not money, e-money, a deposit or property, have no value outside the Service and cannot be sold, exchanged or transferred outside the Service, except for payouts under section 6.
• Prices are shown before you pay, including taxes where the store or payment provider applies them. Balances are calculated only by our servers. We may correct balances credited by mistake, through a technical error, fraud or abuse, and we will tell you if we do.
• If a payment is refunded, reversed or charged back, we remove the unspent coins bought with it. Earnings, referral rewards and agency shares created from the coins already spent may be reversed; a creator's reversed earnings are recorded as a debt that blocks payouts until it is settled.
• Gifts sent are final.
• On account deletion, unused coins and diamonds are forfeited; request a payout of available earnings before deleting your account. Mandatory refund rights remain unaffected.

Right of withdrawal (consumers in the EU, EEA and UK). For coins bought on the website you have the right to withdraw from the purchase within 14 days without giving a reason. Because coins are digital content supplied immediately, the right of withdrawal ends when the coins are credited only if, before paying, you expressly agreed to immediate supply and acknowledged that you thereby lose the right of withdrawal, and we confirmed this to you. At present the website checkout does not ask for this consent, so buyers on the website keep the full 14-day right of withdrawal. To withdraw, write to support@amagi.social with your order number; we refund the payment within 14 days with the same payment method and remove the coins. For purchases in the app, the refund and withdrawal rules of Google Play or the App Store apply.

Subscriptions. VIP and MVP subscriptions bought with money renew automatically for the period shown at purchase until you cancel. In the app, cancel in your Google Play or App Store subscription settings; on the website, use the link in your Stripe receipt. Cancellation takes effect at the end of the paid period. Fan clubs, VIP plans and guardian plans bought with coins run for the period shown and do not renew automatically.

6. Earnings and payouts

• Only earnings that come from coins actually paid for can be withdrawn. Earnings from bonus coins, promotions or test purchases are never withdrawable.
• Payouts are available to users aged 18 or older, at the minimum and rate shown in the app (currently a minimum of 10000 diamonds and 50 USD per 10,000 diamonds). Fees of the payout provider may apply.
• Payouts are made by the methods shown in the app (for example PayPal, Payoneer, bank transfer, USDT or Stripe Connect, where available). You are responsible for the accuracy of your payout details.
• Before a payout we check your payout account and may ask you to confirm the request with a code sent to your email. After you change payout details, new requests go to additional review for 72 hours and the new details must be verified again.
• Every payout is reviewed by our staff; large payouts need the approval of two staff members. We may delay, refuse or reverse a payout, or withhold earnings, if they were obtained through fraud, self-gifting, fake or linked accounts, chargebacks, manipulation or a violation of these Terms, or if the law requires it. You can ask us for the reason and appeal under section 11.
• You are responsible for taxes on your earnings. Where the law requires it (for example anti-money-laundering or tax reporting rules), we may ask you for identity, address and tax information before paying out and may report payouts to the competent tax authorities.

7. Amagi Teams, agencies and referral programmes

• Team leaders and agencies receive a share of the platform's revenue from their members' activity under the rules shown in the app (the base team share is currently 5%). This share is paid by us and is not deducted from the creator's earnings.
• Teams and agencies must not mislead creators, take their earnings, demand payments from them or force them to break the rules. We may remove a member from a team or close a team or agency that does.
• Referral and content reward programmes, when available, run under the conditions published in the app at that time. Rewards are granted only for real, qualified activity (for example a real payment by the invited user) and may be cancelled if the payment is refunded or the activity is fake. Changes apply only for the future.

8. Advertising and promotion

• Advertisers can pay in coins to promote content or show ads. Ads must follow the Community Guidelines, the advertising rules in the app and the law, and must not be misleading.
• Ads and promoted posts are labelled "Sponsored" and show the advertiser's name. How ads are selected is explained in the Privacy Policy.
• We may refuse, pause or remove ads. Unused budget of a removed campaign is returned to the advertiser's balance, except in cases of fraud or a violation.
• The Service also shows ads from Google AdMob. VIP members do not see AdMob ads.

9. Shops

• Users aged 18 or older can open a shop when the feature is available. A shop sells only after verification — through Stripe Connect or by submitting identity documents — and approval by our team.
• The sales contract is concluded between the buyer and the seller. Sellers acting as traders are responsible for complying with consumer law, including providing their identity and contact details, information on the right of withdrawal, returns and product safety. Buyers pay through Stripe; we may keep a commission shown to the seller.
• Prohibited goods under the Community Guidelines or the law may not be offered. We may remove products and suspend shops that break the rules.

10. Prohibited conduct

You may not:

• break the law or encourage others to break it;
• post content prohibited by the Community Guidelines;
• harass, threaten, blackmail or deceive other users, or ask them for money outside the Service;
• send spam or use bots, scripts, emulators or other automated means to create accounts, watch streams, send gifts, earn points or rewards;
• manipulate rankings, battles, ratings, views, referral or bonus programmes, including with fake or linked accounts;
• buy, sell or trade accounts, coins, diamonds or rewards outside the Service;
• use stolen payment methods or make payments you intend to charge back;
• access other accounts, our servers or data without permission, reverse-engineer the app, bypass security or exploit bugs (report bugs to support@amagi.social instead);
• collect other users' personal data without their consent.

11. Content moderation, complaints and disputes

Reporting illegal content and rule violations (notices). Anyone can notify us of content they consider illegal or against our rules:

• in the app: Report in the menu (⋯) of a profile, post, Reel, comment, story or live stream. In a chat, Report opens a request to our support team;
• by email, also without an account: support@amagi.social. Please include the link to the content, why you consider it illegal, your name and email, and a statement that you believe in good faith that the report is accurate and complete. Reports of child sexual abuse material can be sent without a name; do not attach the material.

Reports are reviewed by our moderators. Reports in the child safety category get the highest priority. Content reported by several users may be limited automatically until a moderator decides. We may inform the competent authorities where a report concerns a threat to life or safety.

How we moderate. We use automated tools and human moderators. Automated tools check images, video, live covers and text. Depending on the result, a post may be hidden or sent for review, a live stopped because of its cover, or a comment or message refused. Doubtful results are reviewed by a person. Sanctions against accounts are decided only by our staff. Moderators cannot decide cases about their own content.

Measures. Depending on the severity and repetition of the violation, we may: remove or limit the visibility of content; end a live; turn off live chat or remove a viewer; issue a warning; restrict comments, messages or live streaming for a period; block payouts; suspend or permanently close the account. The usual measures per type of violation are listed in the Community Guidelines.

Statement of reasons. When we remove or limit your content or restrict your account, we notify you in the app. The notice states the type of violation, the measure and its duration, and you can see your violations and their status in the app.

Internal complaints (appeals). You can appeal a moderation decision against your content or account, and a refused payout, within 6 months of being informed of it: in the app under My violations (Appeal), or by email to support@amagi.social — for example if your account is blocked and you cannot sign in. People who reported content can also complain about our decision on their report by email. Appeals are decided by a staff member other than the one who took the decision, not solely by automated means. If the appeal is successful, we reverse the measure without delay.

Out-of-court dispute settlement. If you are in the EU, you can refer a dispute about our moderation decisions to an out-of-court dispute settlement body certified under Art. 21 of the Digital Services Act. Its decisions are not binding on you. You can also go to court at any time.

Misuse. After a prior warning, we may suspend for a reasonable period accounts that frequently post manifestly illegal content, and suspend the processing of reports and complaints from people who frequently submit manifestly unfounded ones. We decide case by case, taking into account the number and severity of the cases and the intent.

Serious cases. In cases of a threat to life or safety or the sexual exploitation of children we act immediately, preserve evidence and inform the competent authorities, as described in Child safety standards.

12. AI features

• Translation. Messages, Reel captions, subtitles and live subtitles can be translated automatically by an AI model (Google Cloud Translation) when you or a viewer request it. Translations are machine-generated and may contain errors; the original is always available with Show original.
• Subtitles. Speech in Reels is transcribed automatically (Google Speech-to-Text) and live subtitles are created on the host's device; they may be inaccurate.
• AI characters. Some accounts are virtual Amagi characters whose posts are created with AI and reviewed by our team. They are marked with an AI badge and cannot receive payouts.
• Automated moderation is described in section 11.

13. Intellectual property

The Service, its design, software, logos and the Amagi name belong to us or our licensors. These Terms give you no rights to them except the right to use the Service. If you believe content on Amagi infringes your copyright or other rights, write to support@amagi.social with the details of the work, the link to the content and your contact details. Notices are handled as described in section 11.

14. Third-party services

The Service uses services of third parties (for example Google, Apple, Stripe, NOWPayments, ZEGOCLOUD). Their use may be subject to their own terms. We are not responsible for services we do not control.

15. Liability

• We provide the Service with reasonable care and skill. We do not guarantee that it will be uninterrupted or error-free, or that content of other users is accurate or lawful.
• We are liable without limitation for intent and gross negligence, for injury to life, body or health, and wherever liability cannot be limited by law. For slight negligence we are liable only for breach of essential contractual obligations and limited to the damage typical and foreseeable at the time of the contract.
• Nothing in these Terms limits your statutory rights as a consumer, including the legal guarantee for digital content.

16. Changes to the Service and the Terms

• We may change the Service for valid reasons (for example security, legal requirements, new features) and these Terms where needed. We notify you of important changes in the app or by email in advance. The version in effect and its date are always available in the app and on amagi.social.
• If you do not agree with a change, you can delete your account before it takes effect.

17. Termination

• You can stop using the Service and delete your account at any time.
• We may close accounts under section 11 or if required by law; we tell you the reason and how to appeal. When we close an account for reasons other than a violation, we give reasonable advance notice and the opportunity to request a payout of available earnings.

18. Governing law and disputes

If you are a consumer, you keep the protection of the mandatory law of your country of residence and can bring a claim in its courts where the law provides for it. Before going to court, please contact us at support@amagi.social — most issues are resolved this way. Dispute settlement for moderation decisions is described in section 11 and in the Legal notice.

19. Contact

SviySoft — support@amagi.social. Privacy questions: privacy@amagi.social. Company details and points of contact for authorities: Legal notice.